Elisabeth Auzanneau, Associée de DIAGMA et Olivier Dubouis, Directeur Général de DIAGMA ont participé à l’article de Charlotte Cousin publié dans le magazine VOXLOG sur le thème : “La Supply Chain à l’heure de la résilience”. Tous deux reviennent sur les fortes disparités qu’ont connu les entreprises sur leur vécu de la crise et sur l’importance, à l’heure de la reprise progressive, de rendre sa Supply Chain, plus robuste et plus agile.

A reorganization imposed by urgency

“The situation has varied greatly depending on the business sector and even within companies,” said Olivier Dubouis, Managing Director of the Supply Chain Management consulting firm DIAGMA. Depending on the product, some customers have had to deal with peaks in activity while others have been left with inventory. For example, there was an explosion in e-commerce in textiles, when stores were closed. This means that companies have had to reorganize as much as possible with some of the teams on e-commerce, the other on short-time “.

How to plan for the future with the teams?

“All the companies had to run their business in a hurry because the lockdown was brutal. The priority was: what should be stopped and what are the essential activities to be maintained? How do we project our future to decide what to do with our teams?”, Observes Elisabeth Auzanneau, Partner of DIAGMA.

A review of medium / long term scenarios

“Companies have realized they can be more agile. A notion of agility, which has been constrained and forced by the crisis, but which should remain. For example, in one of our assignments dealing with the evolution of a customer’s distribution network, we made assumptions at the start of the assignment on e-commerce. They were reviewed and increased during the crisis. And a rising scenario has been taken into account in the long term, ”describes Olivier Dubouis.

Towards more multi-sourcing?

“According to the assessment made by each sector on the impact of the health crisis, the projections will lead some to not change anything because the economy will win out over the rest. They will have to continue to find sources to meet demand at attractive production and logistics costs. While others, having suffered a lot and absolutely seeking to prevent this from happening again, will no doubt turn to multi-sourcing, “predicts Elisabeth Auzanneau.

This development is indeed one of the priority measures to make its Supply Chain more robust, considered by the respondents to the survey conducted by DIAGMA between mid-April and early May. 37% of respondents think of “diversifying / relocating their sourcing”. As many plan to “use new technologies to increase their visibility and their piloting capabilities”. While 51% want to “accelerate the digitization of their sales”.

The service offer “Make a success of your post COVID-19 rebound”

DIAGMA has developed an offer entitled “Succeeding in your post-Covid-19 rebound”. It aims to carry out, with its customers, a complete assessment of their extended Supply Chain. The idea is to scan with them the lists of good practices to be put in place. “A revisit of the end-to-end Supply Chain, which had tended to be forgotten”, estimates Olivier Dubouis. “Even if companies are not unaware of their market, they tend to consider their Supply Chain as a lever of creation of value within their perimeter. They forget that certain ways of working with customers and suppliers can also create value. This is even more true if this extends to criteria other than financial: protecting the planet, employees… The future will tell which companies will have succeeded in getting out of this crisis by changing their orientations, ”concludes Elisabeth Auzanneau.