Your key issue is to improve your Service Delivery Chain.
- After-sales service is an important driver of growth and/or customer loyalty?
- Maintaining your network / fleet in operational conditions at an optimized cost is critical to your company's performance?
- Do you want to reduce your spare parts inventories to reduce working capital requirements and obsolescence?
- Do you need to improve the quality of after-sales service while controlling your costs?
- The circular economy leads you to set up a repair service for your products?
We can help you to:
- Review the master plan of your after-sales service
- Optimize the management of your fleet of vehicles, computer equipment, construction machinery
- Redesign your spare parts supply chain (location of warehouses, outsourcing / internalization, review of security stocks, shelf life, parts eligible for 3D printing)
- Improve the operational performance of your after-sales service or the maintenance in operational condition (MCO) of your fixed or mobile equipment
Examples of achievement
- Review of the after-sales service offer and implementation of appropriate organizations, resources and processes for luxury players
- Diagnosis and action plan to improve the management of the IT equipment of 11,000 users in a large construction group
- Rationalization of the spare parts distribution network for a boiler manufacturer
- Diagnosis and action plan to improve after-sales service and winter MCO for an equipment manufacturer in the agricultural sector