Your key issue is to improve your customer service
- Your sales representatives complain about its deterioration and the impact on turnover.
- Your customers are demanding better order tracking, access to more information, fewer disputes, better management of your deliveries, after-sales service?
- Your competitors do better than you?
We can help you to:
- Adapt the offer and service promise by customer segment or market
- Reorganize customer service and/or review processes to improve customer satisfaction
- Secure promises made to customers at all levels
- Develop new value-added services
- Improve performance and monitoring through new tools
- Creating a culture of service
Examples of achievements
- Methodological support for the definition of the value proposition for 7 B2B and B2C customer segments at a manufacturer of opening and closing systems for homes and buildings
- Assistance in defining the logistics service offer for an electrical equipment manufacturer
- Harmonization of the order-to-cash process between 3 entities for a reseller of civil and military spare parts, and recycled parts
- Reorganization of the Customer Service France department of a pharmaceutical laboratory as part of a partial re-internalization