Your key issue is to improve your customer service

  • Your sales representatives complain about its deterioration and the impact on turnover.
  • Your customers are demanding better order tracking, access to more information, fewer disputes, better management of your deliveries, after-sales service?
  • Your competitors do better than you?

We can help you to:

  • Adapt the offer and service promise by customer segment or market
  • Reorganize customer service and/or review processes to improve customer satisfaction
  • Secure promises made to customers at all levels
  • Develop new value-added services
  • Improve performance and monitoring through new tools
  • Creating a culture of service

Examples of achievements

  • Methodological support for the definition of the value proposition for 7 B2B and B2C customer segments at a manufacturer of opening and closing systems for homes and buildings
  • Assistance in defining the logistics service offer for an electrical equipment manufacturer
  • Harmonization of the order-to-cash process between 3 entities for a reseller of civil and military spare parts, and recycled parts
  • Reorganization of the Customer Service France department of a pharmaceutical laboratory as part of a partial re-internalization

Do you want more information ?